The Front Office is one of the departments in a hotel located at the front, is the gate of the hotel itself so that it is easily known and contacted by guests, who are operationally in direct contact with guests.

Competencies mastered by students after training are to have the knowledge and skills needed to:
1. Receive and process the reservation
2. Providing accommodation accommodation services
3. Keep financial records
4. Processing financial transactions
5. Carry out administrative procedures
6. Communicate by phone
7. Conduct a night audit
8. Provides club booking services
9. Provides porter services